Beyond Chai Code of Ethics
This code sets out the professional standards to which BeyondChai matchmakers should abide by in all aspects of their work. The code, and the standards and ethics outlined within it, are a guideline for professional matchmakers in best practice.
Commitment to Clients
Matchmakers must act in the best interest of the client at all times. Matchmakers should be in regular communication with the client ensuring they are kept up to date on their progress through the service.
Matchmakers should be open and honest with the client in all areas of the service
Matchmakers must respect client’s right to privacy and put into place a system for safely storing and handling private information.
Matchmakers should keep clients information confidential unless it is essential that it is shared, for example with another matchmaker or potential match. Matchmakers should disclose to a client in what capacity their information will be shared and the detail of that information.
Matchmakers should act in accordance to the Beyond Chai’s terms & conditions for the storage and use of personal information in matchmaking.
Matchmakers should act in a professional manner at all times and not bring the role of matchmaker into disrepute.
Matchmakers should not let personal private matters affect their work.
Matchmakers should give a good overview of the package the client has signed up for and help understand and set expectations accordingly – including helping clients understand the time frame and frequency of the matches that will receive as afforded by the package.
Equality and Discrimination
Matchmakers should strive to be fair and objective in their advice and actions.
Matchmakers should treat all clients with the same high regard and respect.
Matchmakers should not discriminate against clients or potential clients.
Matchmakers should strive for professional excellence in all that they do.