FAQ

Why would one need a matchmaker vs. finding someone on their own?

Many of our members have tried everything (including online sites, friends and family connections). This has worked for some but not for everyone. There’s a certain pressure that comes when a family member or a friend proposes a match. At Beyond Chai we are a neutral party that is looking out for your best interest. We work collaboratively as a team to make sure that we are on the same page. Matchmaking is more of an art than science. You cannot simply come up with a list of criteria and expect a match to workout. A lot of effort goes on behind the scenes to find a match. For example, our members often say that they would like someone who is a “Moderate Muslim” – but this term ‘moderate’ can mean different to different people. So we have to dig deeper to understand the character and compatibility matrix.

Why BeyondChai vs. other sites?

There is no other site like BeyondChai for American and Canadian Muslims. We are a collective of matchmakers that focus on understanding who our clients are and what values are important to them. We are not a database site - we have members but your matchmaker will not limit your search to just members and they will actively try to find matches that they think would be a suitable match. The BeyondChai Matchmakers help our clients discover themselves and help them identify the characteristics that they should be looking for in a match so it is not just short-term goal of getting married but in fact sustaining a healthy and happy marriage inshallah. Most people don't realize the value of the feedback process through matchmaking - until it's experienced. We provide key insights and guidance to our members that can spark profound personal (and necessary) change.

How does the site work?

Members create a profile that is entered in the beyond chai database. Members will be matched up with a matchmaker who will screen, select and send them potential matches. The member has the option to accept or decline the match. 

Alright!, so how long does it take to find a match?

Okay, let's be real - finding a match takes time. While our matchmakers can perform magic, on average, it can take anywhere from 3 to 8 months. This may not be the case for everyone. Some of our users were able to find their match few days after signing up and others have gotten after married 3 months. We all have different needs and expectations. With this in mind, we expect users to bear with us as we help them find matches. Alhmaduallah, our success rate is close to 100% for users that averaged their membership between 6 to 8 months.

Introductions vs. Match?

Introductions are likable candidates that our matchmakers will propose you based on your requirements. An introduction becomes a match when you and other candidate are interested and decide to move forward to the next phase/chapter.

Okay, let’s be real – how much is this going to run me?

The packages are tailored for specific needs.  The number of  matches listed on the packages are not per month but delivered over the course of the year.  The matchmakers will propose likable candidates (based on the requirements) and if there is a mutual interest on both sides and if both parties decide to pursue further then it counts as a match.

Any advice to prospective members?

Trust your matchmaker when they propose matches – having a list of criteria is important but being open minded allows you to take advantage of other factors that you may not have considered. Start broad and work with your matchmaker to narrow down the qualities you are looking for in a match. The process is proven! Our success rate is over 97% - we are vested in your best interest so help us help you by trusting us and by considering our matchmakers opinions and perspectives; After all, matchmaking is what they do day-in and day-out.

What do you think of the online sites?

Online sites can be helpful but it can take an emotional toll on you. Having to weed through several profiles (including the fake ones) is challenging and time consuming. According to one survey over 70% of online profiles are fake. The number one complaint that we get from our members that have been on online sites is that they are not serious candidates for marriage or that there is no real conversations taking place to really get to know a person. In short-the process of getting to know someone online is very different and challenging.

How long is my membership?

Each package comes with a desired number of matches. The membership is generally good till you run out of the matches.  To facilitate the payment process, we have broken down the membership over the 12 month period. See the FAQ on canceling membership and processing refunds.

Are there any services you provide other than matchmaking?

Yes, we offer coaching and counseling, provided by experienced individuals.

How are matches made?

Compatibility and Values. At Beyond Chai your match is someone with whom you share similar lifestyles, interests, goals and values to ensure that your relationship will have a solid foundation.

Who are the matchmakers?

The matchmakers on Beyond Chai are staff who are trustworthy and dedicated to helping the community out. They are genuinely excited about helping members achieve success.

Can I cancel my membership at any time? What about refunds?

Members can cancel at any time or remove their profile so that it is no longer visible to matchmakers. With regards to refund, finding a match takes time so we expect users to bear with us.  To qualify for refunds, user MUST be a member for at least 12 months. If we are not able to find at least 1 match after the 12 month period then we will refund 50% of their membership fees. The 50% refund policy is effective January 2017. We also reserve the right to not refund candidates on improper terms and on the following basis - untimely responses, unable to provide good quality pictures, and refraining to consider proposed matches without well grounded reasons, and justifications. We are committed to helping you and we expect same level of reciprocity.      

Is my privacy ensured?

Strangers will not be able to discover your profile through a search engine. We will never share a member's personal information without their consent. Member's privacy is treated with utmost respect. 

Who can see my information?

The information is ONLY available to the matchmakers. Other members will not have access to your information. We will not share your information to others without your consent.

Do you have a rewards or referral program?

Yes! If you successfully refer we will issue a $25 gift card for every sign up. The users have to be a paid member for at least 3 months and not eligible for cancellation refund.

How can I help?

Aside from signing up, the best thing you can do to help is spread the word!

How old must a member be to join?

We represent singles ages 21 and older.
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