I am dissatisfied with this service for many reasons.

1) The website guarantees 5-7 matches in a 12-month period. I have received 1 match in a 5-month period so I feel skeptical that 4 other matches will come in the next 7 months when the ratio of 1 match/5 months isn’t in my favor.

2) The price online is listed as $159.99/month. My bank statement shows $165/month being taken. I sent a message through the website questioning this $5 discrepancy and haven't heard back.

3) I’ve had to wait for days to receive replies from my matchmaker. I had to ask the same question 3 times before I got an answer, and another question went completely ignored. I also felt like my recent concerns and questions were brushed aside. I asked about a match’s listed desire to live in his hometown and how attached to that he was and she told me it was the country his hometown was in (not just specifically his hometown) was a good place for “an upcoming Muslim writer” with no context, no deeper knowledge of me and my writing, and no reason. I asked a genuine question and was simply and flippantly told to consider it without asking further questions to see why I was concerned  This is what aunties tell me, but I didn’t expect the same response from a service I was told catered to young professionals, including women. It makes me feel that the BeyondChai business model is to send a template email once a week on average to extend a client’s membership without any thought to the actual clients’ needs, wants, concerns, or hopes.

4) I noticed that when I viewed my profile, it included my street address. I asked my matchmaker about this but this was the question that went unanswered. This is extremely concerning and a violation of privacy.