I signed up for the "Masala" - not the basic - package because I was willing to pay for quality service. I have been sorely disappointed. Every friend and family member with whom I have shared my experience with Beyond Chai has urged me to demand a refund or contact my credit card company to stop payment. I trusted the process for 3 long months, mistakenly assuming that I did not have to worry about being taken advantage of since this is a service by Muslims for Muslims. When my membership is close to renewal for the month, I hear from my matchmaker by email and phone. Once it renews, crickets/silence for weeks. Given my time is incredibly tight, friends have offered to create profiles for me on FREE MUSLIM dating apps, such as Minder and Muzmatch. I have gone on TWO quality dates in the last month using those apps, and ZERO dates from Beyond Chai despite spending nearly $500 on this service. The "matches" I have received from Beyond Chai are despicable. The first was someone completely culturally incompatible per the long, 1-hour consultation I had with my matchmaker. The second was outside my age range (38 years old) but she sent him to me anyway (apparently trying to check a box that she sent me a match). And the third is someone who is divorced. My matchmaker has also twisted the truth in an attempt to get me to chat with a "match" (I'm fasting, so I won't say more, it already hurts me to have to write this scathing review for a Muslim-run company). My matchmaker also pushed me to expand my search zone to outside California, apparently trying to blame the paucity of matches on my "strict" search criteria. If I was in Kentucky or Iowa or fill-in-the-blank, fine! But California? Muzmatch, Minder, and even non-Muslim apps (Coffee Meets Bagel, Hinge, the League) are bustling with Muslims in CA. To her comment, I said, "There's no shortage of single Muslims in CA - if Beyond Chai doesn't have as big a pool here, that's absolutely fine, just please be honest and tell me so I can look elsewhere." My matchmaker quickly retorted "Oh no, no, California is fine, we have plenty here, don't worry about it" and came up with another excuse. Clearly looking to hold on to $$ rather than being honest with clients.