Listen to your clients . Don’t offer advice unless they ask. Don’t ask your clients to change or lower their standards if they are not unreasonable to begin with. If it’s a challenge to find someone adequate be clear and honest about that. I would recommend matchmakers do a video chat with both clients and prospects . 

The biggest thing that bothered me about this company was the quality you claim to provide on the website and what’s actually delivered are vastly different. I found this to be an exchange of biodatas rather than digging deep and doing the work it takes to really make a successful match . Get to know the prospects even if they are sent by outside sources. This is what I thought I was paying for...I still have no idea where my money was going .