Members can cancel at any time or remove their profile so that it is no longer visible to matchmakers.

If we cannot help you then we won't charge you - simple is that!  However, as stated earlier, finding a match takes time so we expect users to bear with us.  For refunds, user should be a member for at least 12 months. If we are not able to find a match after the 12 months of grace period then we will refund 100%.

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