I don't even remotely understand what I am paying for. I don't feel like there's any sort of serious effort on the BeyondChai team's end, unfortunately. I am barely receiving prospects (and it has only seemed to slow down), and the ones I do receive don't even fit into the criteria I have (they'll be too far in location, won't meet height requirements, won't be mainly raised here, etc). In all honestly, in my head I can't even justify how I paid 1/3 of what I did for this service to myself. 
After my first complaint, nothing essentially changed. After I got my new match maker, she did send me a higher volume of prospects initially, but it dwindled down shortly after. As a customer, it's not my job to stay on top of it. Additionally, after I saw the higher volume of prospects, I couldn't help thinking that these prospects had been there for a while, but the BeyondChai team just hadn't put forth the appropriate effort to find them for me, which was disappointing in the least.
In over a year, I've matched with a single person, who I don't even consider a match. I wanted someone who was primarily raised in the US and this prospect was introduced to me as someone who was raised in the States since he was 8, but on speaking with him, he had a significant accent. My matchmaker also mentioned that she realized that he had an accent when she had a conversation with him, prior to me speaking with him (I don't believe she did this on purpose, at all, but to me it just seems like a lack of attention to what I'm asking for). 
I didn't even know that weekly check-ins/updates were supposed to be a thing until I had a conversation with someone on your team during my original complaint. Neither of my two match makers sent me anything near weekly check-ins/updates...they were few and far between. 
From a moral stand point, I can't see how it's justifiable to collect the fee that BeyondChai does for the work they've put in, which to me seems very, very minimal. For the last 7 months my family has only asked why I continued the service, saying that it was providing me with no benefit at all.
Finally, early in my subscription I was told that a match is when two parties agree to speaking to one another. During my entire length of subscription, that never happened (I would not have said yes to the match with the accent had I known this before hand).