In both experiences, I felt that some of my dealbreakers were not heard by the matchmaker - for instance, wanting someone who was born and raised here in the US and then being presented with nice brothers who moved here in their teens, or just moved here a few years ago. I think that really listening to a client and what they are seeking is crucial. Also, I would have appreciated more on-time status updates, but at the same time, I am aware that my matchmaker has a lot of clients.