I have been on this website for 2 months. I bought the professional package, was promised all this attention and service and I got nothing. I had my matchmaker changed twice. The first one promised me a match every week....that never happened and then she was fired for incompetence. The second one did not respond to my email until her supervisor told her to and lied and said that I never responded to her emails...I had to send screenshots to show that she was the one lying. Then when I finally had scheduled my call. she sent me a text to confirm a time and date and herself did not call or text me when she was running late and called me after I texted her asking why she was 20 mins late to our confirmed appointment, then talked to me for 10 mins saying, "I am reviewing your notes from your first talk [with the original matchmaker] and will email you weekly updates." Seriously what a waste of my time and money. I finally got an email with matches this past week and one of the guys is someone who was previously married and I specifically said I did not want that. The other guy was a guy who I had matched with on a Muslim dating app which I had done for FREE over a year ago. I want a refund. The level of unprofessionalism I have experienced is unmatched (haha get it?). My matchmakers were Sira and Maliha. Their names were not on the dropdown list on the previous page