I was connected to a man via this service.  I am not sure on what basis or what criteria was used to connect me with him.  In my initial phone call with your service, I made it clear to you that I was looking for a serious relationship that would hopefully lead to marriage in the near future.  I assumed that the person that I would be matched with also had similar goals.

After the individual that I was matched with, dodged, prolonged and strung me along via text messages and barely any phone calls, I had the unfortunate experience of finally meeting him in person when he showed up over 2 hours late for our meeting.    

Initially, when I addressed my concerns about his interest level and future plans with the individual himself and my matchmaker, I was told that he is taking things slowly due to his work and extremely busy schedule.  And in the meanwhile, I was not introduced to any other matches. I was paying $300 a month and was supposed to wait on my match to become ready to talk on the phone.

Throughout my communication with the individual I was matched with, he would lie every step of the way on his marriage goals and his future plans. 
I was shocked to hear this individual gloat to me that he is not a paid member and that your service keeps sending him pictures of women and matching him with them regardless.  He would tell me “haha, you are paying to talk to me.”  When he mentioned this to me, I was very confused as to why he does not pay you.  He told me not to mention this fact to my matchmaker or your service because he said you have been helping him for years.  During my initiation phone call with your service, before making my first payment, I was specifically told that men in your database pay you.  I assumed that perhaps the individual I was matched with had some kind of an understanding with your service and I didn’t make much of it then, but now I realize how your service works.

Here is my first concern with your service:  

Concern 1 – 
Why was I not told that I am being matched with a man who is not paying monthly?  Nobody told me that I am being matched with a person who is not paying.   It is no wonder the individual that I was matched with strung me along for his ego boost and took advantage of a high value woman like me by wasting my precious time.  Should I not be reimbursed for this?  If you are going to charge people based on their gender, don’t you think that I should have at least been made aware that my match was not paying a penny?  Had I known, I would not have bothered to connect with this individual ever nor encourage his bread-crumming texts that he sent me.  Now I clearly understand why his behavior was the way it was.  

After my terrible meeting with this indifferent individual, he was calm and cool and wanted to continue a chatting/texting relationship.  

Here is my second concern with your service:

Concern 2 - 
When I narrated my horrible meeting experience with that individual to your service, I was told this—“WE HAVE BEEN HELPING HIM FOR A WHILE NOW” AND THAT “WE HAVE BEEN SHOWING HIM SOOO MANY GIRLS FOR YEARS.”  
This to me is a common sense hint that this individual was not actually looking to settle down any time soon.  It took me two months to recognize these lies that this individual was telling me and that he has no intention of a serious relationship.  So when it took me 2 months to recognize this, why did it take your service years to recognize this about him?  Do you not have monthly or weekly discussions where you go over these things?   
I want to know why I was not told this about him sooner---on the first initial day that I was matched with him?  Why was I not told that this individual has been shown several women for years through this service? To me, that is a red flag that I would have wanted to know about before investing my time and money.  When his information was initially sent to me, now it makes sense why his age that was listed was 35 and not his current age, which is 39.  He has been a “member” of your service for quiet some time now.

Let me ask you this question –if you had a sister, daughter or a female cousin, who you were looking out for, would you introduce this individual to them, knowing that you have already showed him SEVERAL girls for years?  The answer is, you would not.  You would not recommend this individual for your family members.  So, how did your service get this idea all of a sudden that this is a suitable match for me?  When I had made it clear during my first phone call that I am looking for a person who is looking for similar goals as mine.

As a matter of fact, instead of looking out for ME, your service was and is more focused on looking out for HIM the way you have been for years.  If I had known these facts sooner, I would not have wasted so much of my time, energy and hard-earned money.  You are looking out for him when he is not even a paid member, while I was paying and still am paying??  Please explain to me how this is fair.  Why was my profile shown to him?  Based on what criteria?  I am not stating that I should have been told about all of his specific prior matches, but was it not your duty to inform me that this man has been an unpaid member for a very long time and has been introduced by your service to several women and that all his matches have told their matchmakers that connecting with this individual never leads to anything substantive??? 

This makes me convinced that your service knew in advance that this individual is not looking for anything serious but you did not want to reveal this to me.  It amazes and saddens me at the same time that knowingly, your service kept me in the dark.  You have used an unpaid member like him, who likes to waste time by getting attention from innocent women.  Is this not an intentional infliction of emotional distress to the women that are paying you? There was ample time (years) for your service to recognize the trend that this individual has portrayed with the women he was previously matched with via your service.  You are NOT responsible for the nasty way this individual treated me, but you have a DUTY to tell me about the things that I have mentioned above.  I deserved the fair warning about this individual and the concerns that I have listed above.  And if there were no appropriate matches for me in your entire database, I should have been told that this service cannot help me and I would have gladly ended my service sooner amicably.  But I was not told this.  

I do not appreciate this kind of service. The only reason I joined this service is because I was TOLD by your service during my initial phone call that you connect like-minded people and match people with similar future goals.  I feel like I was scammed by your service.  I feel I have been deceived and taken advantage of by your service.  I strongly believe that you owe me a full refund for putting me through this experience.     

When I tried to cancel my service via e-mail last week, I received an email stating that I am being charged until June, which is not acceptable by me. What do you want me to pay for?  You picked out a “match” for me for the sake of picking a match for me and nothing else.  You were well aware that this match would not lead to anything except the money from my account would continue to pay your service.  Please re-fund me.  Would you not say that is the fair thing to do?