Vet/understand your clients better.  There were a few times there was mutual interest but I still never heard from the guy or if I did, he was not good at maintaining any communication -and the matchmaker didn't know any of this. Show guys the picture of the girl first if its ok with the girl to show her pictures - or just make better, realistic matches.    If the guy really wants their match to look a particular way, etc, it's better to adhere to that than to suggest someone who is good but maybe not what they want physically. It doesn't seem like there's any attention paid to physical traits and that just ends up screwing over the clients.