I had a Matchmaker and then all of the sudden I was switched to another Matchmaker. This happened at least 3 times. I was never informed that the Matchmaker would be switching. Every time I felt like a Matchmaker understood my needs, I would be switched again and had to build that relationship all over again. It's very frustrating. Talk to the person and let them know what's happening. Keep the client engaged and follow up. I've had to follow up more to get updates.