I would suggest that the matchmaker dedicate more time in getting to know the members. Our initial conversation was audio phone conversation and that went well. However I would expect the matchmaker to have more video conversations with me to learn more about me to facilitate the search. In order to find a life partner for someone, I think it makes sense to understand the person beyond their profiles.

I initiated a video conversation recently with my matchmaker and that helped build rapport, but I think that should have been done by the matchmaker.

Overall, I think my matchmaker understands me a lot more now, so that's good.