It has been two months and I haven’t talked to a single person on this website. The rate at which this site works makes no sense to me. My first “match” didn’t have any similarities with me when I looked at his profile, he wasn’t in the career field I was interested in and looks-wise I simply wasn’t “feeling” it. However, I thought about it a lot but still realized I just wasn't interested and I relayed that to my matchmaker immediately. She replied a week later asking me to reconsider and talk to him..I promptly told her I was not interested in him. Then another week later the next match came. This one I was somewhat interested in so I replied to my matchmaker right away. Again didn’t hear back until a week later just for her to ask me again if I am interested in him as if she never got my reply. It's very hard for me to believe that she didn’t get my email the first time since all other emails always go through and I forwarded her my response which I had sent within a few days of her first email about him. Then she emailed me the next week saying he didn’t respond, and she was looking for more prospects. Then she emailed later that week to say he is not interested and she is still looking for more prospects which I understood and responded promptly again. Now it has been 2 weeks and I haven’t heard a single thing from her. If needed, I can provide every single email update I have received and sent with dates. I also never wanted to complain to customer service because I did not want that to affect my relationship with my matchmaker so I kept giving the process the benefit of the doubt. However in the end, nothing was accomplished.