My experience with using this service has been ok. Although the matchmaker assigned to me was trying her best to find me matches, I believe there was truly a lack of understanding in terms of the criteria I was looking for. 

It would be great if this service was integrated with an app like Minder. In that sense, Beyond Chai can obtain information about the type of person a customer may like based on their history of swipes. Data sharing consent would be required but it would make for a better experience in terms of understanding the type of person someone may want (both looks wise and bio).