1. I was only matched with one match and it was not what I was looking for, I was using the service for one month and I was expecting the amount of matches the package offers (3-5)
2.  Very little engagement with the matchmaker, it does not feel special, (I feel like I am just another number) The matchmaker would not engage me much and I had to reach out to her for most of the time.
3. There is little to no information about what happens behind the scenes (as a customer, it makes me think that is any work even being done about my case)
4. Overall lack of participation or feedback (in terms of questions, surveys, reports etc)