- matchmakers should be matched with clients who are relatable. For instance, for my age I needed a matchmaker that was a bit more mature and could understand where I'm coming from
- Matchmakers should be further trained on quality assurance. My matchmaker spoke very fast, lacked empathy and seemed a bit disorganized (doesn't remember all of the info I provided)
- Even if the matchmakers don't have any positive news, they should still follow up with client every week