- I did not find the service to be as advertised. I did not find it to be personalized. The majority of prospects sent to me were not high quality matches; rather, they met superficial criteria rather than criteria that were most important to me
- Lack of transparency into the matchmaking process and lack of honesty about the limitations of the service until I had asked to cancel my subscription 
- At the end of the day, I decided to move from online dating platforms like Muzmatch to BeyondChai because I loved the idea of a matchmaker really getting to know me and sending my quality matches. After all the feedback I gave, I still did not feel like my matchmaker knew me or knew what I was looking for in a partner. BeyondChai advertises ‘saving time’ searching for matches as a perk of this service, but the time I saved searching was just re-invested in giving my matchmaker regular feedback. Unfortunately, my feedback was not reflected in the majority of the matches she sent me, and most matches were prospects that I could have just found myself on a dating app