Members can cancel at any time or remove their profile so that it is no longer visible to matchmakers. For cancellations, you must submit a written request at least 48 hours in advance of your monthly renewal membership date.
With regards to refund, finding a match takes time so we expect users to bear with us. To qualify for refunds, user MUST be a member for at least 12 months. If we are not able to find at least 1 match after the 12 month period then we will refund 50% of the membership fees. The 50% refund policy is effective January 2017.
We also reserve the right to not refund candidates on improper terms and on the following basis - untimely responses, unable to provide good quality pictures, and refraining to consider proposed matches without well grounded reasons, and justifications. We are dedicated and committed to helping you and we expect same level of reciprocity.